1. Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.
2. Please contact our customer service team to request details such as return authorization and return instructions.
3. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.
If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
2. The points given for this purchase will be automatically deducted from the corresponding points value after a successful return (only for sites that offer rewards points)
3. Coupon codes expires after use and cannot be restored after return.
1. After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.
2. We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.
3.Explanation of refund time: Please note that it may take additional time (approximately 10 business days) for the refund to be reflected in your account. The timing of the refund will depend on the billing cycle of the payment gateway (e.g. your credit card billing processing cycle) or your financial institution. If we have made a refund in our system, but the refund has not reached your account for more than 10 working days, please contact your payment method provider or financial institution to inquire.
1. Non-customized products can be canceled or replaced when they are not shipped, without any charge.
2. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
3. Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.
4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
Boyfriend loved these socks .Because it really great that get faces on the socks! High quality print and sock material.
Abby / Facebook
These socks are adorable, and super thick and cozy! It have a good quality, The Shipping is super fast and I couldn't be happier! The packaging is nice too. I Love so much.
Cavin / Instagram
They’re of amazing quality. The socks are comfy, and the picture quality is great. I bought these as a gift , I was so excited when I opened the package and saw them.
Jerry / instagram
They are absolutely adorable and my order came extremely fast. the shipping is so fast , Highly recommend not only the product but this shop. Excellent!
Jack / Instagram
I love these socks! They have a good quality , these socks are adorable and I’d recommend them for sure! I expected order the socks next !
Domand / Facebook
Socks came out great! Communication with seller was professional and very prompt. Also, socks were made quickly and fast shipping. Highly recommend. Thank you!
Jenny / instagram
Got these socks and they turned out amazing! We couldn’t be happier and he loved this, such a cute, fun and creative gift! Thank y’all, they are perfect!
Queen / Instagram
They are perfect ! Way better quality than I have seen before on printed pictures, nice quality socks, will definitely order again.
Daisy / Facebook
These are awesome and they come earlier than expected yay ! I will be happy!
June / Instagram
Shipped quickly and was exactly as described. Made for a great gift!
Nicky / instagram
I got this socks . Arrived on time. I loved it. It's beautiful and unique. I placed another order for a friend. Thank you for your great service.
Amy Jarvie / Facebook
This gift was so good and this is a direct quote from him "Thanks so much it really works great! Highly recommend!
Romi / Facebook
This product is amazing. Definitely recommend. Quality is great. If you send a picture that is not high enough quality, they will ask you for a new one.
Karen Holden / Facebook
Got this for my friend as christmas a gift, and she loved them , The socks arrived pretty quickly and looked exactly as anticipated. Can't wait to see my friend wear these socks !
Tombill / Instagram
Absolutely perfect! Cannot wait to give the socks as Christmas gifts! The shop was extremely helpful, Would absolutely recommend them and will probably purchase more from here!!
Mia Lancaster / Facebook
What an awesome product! It is very comfortable. This was such a fun surprise for my boyfriend. Highly recommend this store!
Sunrose / instagram
The socks fits perfect and material is super soft! Thank you for fast delivery shipped in 1 bussiness day and made in the Australian.
Arrimy / Facebook
Got this socks ! Fast delivery and quality make me amazing. I will place another order for my friend. Thank you for your great service.
Kim / Instagram
I want to give this shop 10 stars for everything. The delivery super fast, packaging is excellent and The quality of socks is also excellent. I cannot recommend highly enough. Thanks so much
Quynh juyice / Facebook
I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much
Ballo / instagram